Return/Exchange Policy
At Goldie Black Jewelry, our goal is to provide you with the highest quality jewelry pieces. While we don’t offer refunds, we are committed to ensuring you have the best customer service experience. We offer exchanges to make sure you love your jewelry.
30-Day Exchange Policy
You have 30 days from the date of purchase to request an exchange. To be eligible, items must be in the same condition as received, with all original packaging and proof of purchase.
How to Request an Exchange
- Request an Exchange: Before sending your item back, contact us to request an exchange.
- Prepare Your Package: Once your exchange is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
Damaged or Incorrect Items
Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately. We’ll evaluate the issue and make it right.
For any questions or to start your exchange, reach out to us support at goldieblack13@gmail.com
Your satisfaction is our top priority!